TruStone Financial elevated member and employee experiences by deploying a modern cards reward program that updates points in real-time with each member purchase, providing immediate value. Second, we introduced seamless digital customer support through integrating chat, SMS, and a chatbot into secure digital banking, providing instant assistance either through Artificial Intelligence (AI) or a live agent. Third, TruAssist, our generative AI application, revolutionized internal processes, enabling employees to swiftly access policy information.

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Jill Schaffler, Vice President of Enterprise Applications, TruStone Financial Credit Union