Maureen Fleming is Program Vice President for IDC’s Intelligent Process Automation research. In this role, she focuses on a portfolio of technologies used by enterprises to speed up, drive cost out of and support a customer-centric approach to business operations. She especially focuses on the convergence of AI, machine learning and automation and how that combination changes the economics and benefits of process improvement.

With more than 20 years of industry and analyst experience, Maureen worked at both software startups as well as established enterprise software companies. She began her analyst career at Gartner, where she researched technologies that allowed enterprises to create and adopt information assets, particularly real-time information and the associated enabling technologies.

Maureen began her career in technology as a programmer for the University of Michigan, where she has a General Studies degree with concentrations in computer science, economics and journalism.