Speaker

Sindhuja Jayaraj

Regional Head of Solution Engineering Freshworks

Upcoming and recent events

Mission Control Giving AI agency (without losing control) | Freshworks

Thursday, February 5, 2026

10:25 AM - 10:40 AM

The AI debate is stuck in extremes: automate everything or fall behind resisting change. This session introduces a third path, Mission Control architecture, where AI has real agency to act autonomously while humans retain strategic oversight. Inspired by NASA, we’ll explore how service operations can use AI agents to deflect…