Rewiring Security Culture: A Behavior-First Approach to Building Human-Centric Cyber Resilience

The Human-Centric Security Strategy tackled phishing, vishing, and deepfake threats using cyberpsychology insights and tailored interventions. Embedding awareness into daily workflows and focusing on privileged access users helped build an intuitive security mindset. Scaling the company’s Champions network from 75 to 7,000 employees transformed security from a reactive process into a global, people-first defense strategy that’s scalable, relevant, and deeply rooted in behavior change.

Pooja Srivastava, Lead – Human Centric Security, Genpact