Phil Crannage

Phil Crannage is Chief Information Officer for Energy Customer Solutions (ECS) at SSE. With over 30 years of experience across the energy and telecom sectors in Europe and North America, Phil brings a wealth of knowledge and innovative thinking to the table. His career highlights include leading large-scale infrastructure programmes, modernising legacy platforms, and integrating AI into business and IT. 

Under his visionary leadership, ECS has adopted agile, data-driven delivery models that not only enhance customer experience and operational efficiency but also uphold the principles of environmental responsibility. Phil is instrumental in aligning IT strategy with SSE’s Net Zero Acceleration Programme Plus (NZAP+), ensuring the organisation meets its sustainability targets while fostering a culture of innovation. 

Phil’s approachable and enthusiastic nature shines through his work. He is passionate about driving agility, extracting value from AI, and modernising systems for the benefit of both the customer and the business. His dedication to excellence and his ability to inspire those around him make him a respected and beloved figure within the industry.