Permjit Ghotra

Permjit is the leader of CarMax’s Retail and Customer technology, which encompasses marketing technology, carmax.com websites and the applications that enable customers to shop and purchase their cars online or in stores. He also oversees the technology solutions that support the remote and store associates who assist customers in their shopping journey. Since 2017, he has been instrumental in transforming CarMax from a big-box brick and mortar retailer to an innovative omni-channel leader. Now, Permjit and his teams are advancing towards the company’s goal of creating technology-powered, digital-first shopping experiences.

Permjit relocated to Richmond, VA after spending 20 years in the New York City area, leading digital transformation and customer experience teams in multiple industries. Prior to CarMax, he served as senior director of enterprise applications at AXA, where he led their web rebranding and technology consolidation and launched their new digital business, EB360.

Permjit holds a B.E. in biomedical engineering from the University of Mumbai and a master’s degree in biomedical engineering from the University of Akron. In his free time, he loves to travel and run long distances.