Leah Cooper is the Chief Digital Officer for Sedgwick. In her role there, she collaborates with all areas of the company to develop and execute a digital transformation strategy across all lines of business. Leah leads Sedgwick’s technology R&D, as well as all client-facing technology that includes platforms dedicated to claim inquiry, intake, and online digital reporting capabilities.

In 2020, she initiated and led a team to design and build new global intake platform, which is now Sedgwick’s leading-edge, cloud-based, multilingual platform that enables web-based or API-driven submission of claims. The platform incorporates AI engines for policy validation, external data source integration, automated triage and decision-making. For its innovation and transformative approach to AI-driven business process, Global Intake was the recipient of the CIO 100 Award and Business Insurance Innovation Awards in 2020, and the Marsh Quinley Award for Innovation in 2021.

Leah has added a new team dedicated to the strategic but practical use of Generative AI. She was instrumental in Sedgwick’s first-in-industry ChatGPT tool, Sidekick that launched in April 2023. This innovation is already proving to be a key tool in the kit of claims examiners so that the “easy stuff” is handled for them, allowing them to focus on making important decisions and engaging with claimants more fully.

Leah is a leading expert in the field of technology. For her fluency in outlining and explaining tech solutions she speaks at national conferences on the advancements in technology and AI within the insurance industry. Having co-founded a software company in her twenties just years after picking up coding skills on the fly, it makes sense that her pull to technology (“IT is common sense, and if it’s not you’re doing it wrong”) and her background in theater have merged to create a unique vantage.

In 2022 she was named to a Business Insurance Women to Watch. She holds a B.A in economics and theatre from Vanderbilt, and recently completed a Certificate of Specialization in Entrepreneurship and Innovation from Harvard Business School Online.