Kim Johal

Kim Johal is an experienced technology and sales leader with a strong background working with leading Retail and Financial Services brands to deliver customer engagement and digital transformation initiatives. Specialising in platform consolidation, data management, automation, conversational AI, and GenAI solutions, he helps organisations align technology with measurable business outcomes. Alongside hosting industry podcasts and contributing thought leadership on AI and customer engagement, Kim brings a practical perspective on how Agentic AI can drive operational efficiency, enhance customer experience, and create scalable value across multiple industries.