An experienced executive, entrepreneur, journalist, author, and researcher, John R. Brandt is the founder and CEO of The MPI Group and the former editor-in-chief and publisher of both Chief Executive and IndustryWeek magazines. His newest award-winning book— NINCOMPOOPERY: Why Your Customers Hate You—and How to Fix It (HarperCollins, 2019)—is based on groundbreaking research into leadership and performance excellence across more  than 50,000 organizations. Nincompoopery is a 21st Century primer on how leaders can create more value for customers, employees and shareholders—while having more fun.  “Nincompoopery was penned by the funniest business writer I know—and has completely changed the way I look at leadership, strategy and the frustrations I encounter working in and covering the business world.” —Travis Hessman, Editor-in-Chief, IndustryWeek