Project
GenAI Voice Agent
Maryland Health Benefit ExchangeLearn how the Maryland Health Benefit Exchange transformed constituent services with a Generative AI Voice Agent delivering 24/7 support during Open Enrollment. Moving beyond traditional IVR systems, the platform handled more than 13,000 inquiries and deflected 27,000 calls in just two weeks. Attendees will hear how AI-powered citizen services can improve accessibility, responsiveness, and operational efficiency at scale.
Anna Yankova, CIO Support & PMO Specialist, MHBE
Senthil Annamalai, Project Manager, MHBE
Upcoming and recent events
2026 CIO 100 Awards & Conference
Innovation Showcase | Enterprise AI at Scale: Transforming Core Business Operations
Tuesday, August 18, 2026
11:20 - 11:50a
Experience innovation at speed. The Innovation Showcase is a self-directed session featuring quick, five-minute presentations at digital poster stations. Explore projects that interest you, engage directly with team leaders, and connect through Q&A and small-group conversations – all in a flexible, “speed-dating” format. These winning projects spotlight how leading organizations…