Aly Pinder

As Research Vice President, Worldwide Aftermarket Services Strategies, Aly Pinder Jr leads IDC research and analysis of the service and customer support market across industries, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall aftermarket service and customer experience markets. Mr. Pinder Jr. establishes a roadmap for organizations to better understand how technology can transform service and support functions to drive exceptional customer experiences and customer value, profitable revenue growth, and improved efficiency in the field.